Session length

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Is a participant guaranteed a specific Homecare aide at all times?

Yes, a specific Homecare aide is guaranteed at all times.

No, not guaranteed.

The main idea is that staffing in Homecare is about balancing consistent support with real-world scheduling limits. Agencies try to keep the same aide for a participant, but they cannot guarantee that the same person will be available for every visit due to factors like illness, vacations, or shift coverage needs. A participant may share a preferred aide and staff will consider that preference, but a guaranteed single aide at all times isn’t something the program can promise. When the preferred aide isn’t available, another qualified aide will step in to ensure care continues. This means you should expect that a different aide might come for some visits, even if there’s a strong preference for one person.

Only if they request.

Only if there is no other aide available.

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