For a hospital-referred participant, within how many hours must services start?

• A. 24 hours
• B. 48 hours
• C. 72 hours
• D. 96 hours

Answer: (B)

Initiating services promptly after a hospital referral is essential to maintain continuity of care and prevent gaps in support during a vulnerable transition period. For hospital-referred participants, the guideline is to start services within 48 hours. This timeframe balances the urgency of connecting the person with community-based supports with the practical coordination needed between hospital staff and community providers. It helps ensure discharge planning is reinforced, safety and follow-up plans are in place, and the participant isn’t left without needed services during the critical early post-discharge period. Waiting longer, such as 72 or 96 hours, increases the risk of deterioration, missed follow-ups, or readmission. A window of 48 hours is the standard that aligns with timely access while allowing for proper assessment and logistics.