What is the purpose of the Agency Survey?

• A. To evaluate the efficiency of the program
• B. To measure staff hours
• C. To allocate funds
• D. To assess client health outcomes only

Answer: (A)

The main idea behind an Agency Survey is to gauge how effectively a program uses its resources to deliver services. It looks at how smoothly operations run, how efficiently staff time and funding are turned into services, and whether processes help or hinder getting help to clients. This broader focus on resource use and service delivery helps identify where improvements can make the program work better and more efficiently.

While measuring staff hours or client outcomes can be part of the bigger picture, the survey isn’t only about hours, nor is it solely about funding decisions, nor is it limited to health outcomes. It aims to understand overall performance to support better service delivery.