Which of the following is a SMART goal example for SIP?

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Multiple Choice

Which of the following is a SMART goal example for SIP?

SMART goals in a Service Improvement Plan must be Specific, Measurable, Achievable, Realistic, and Time-bound. The statement Increase client satisfaction by 10% within six months clearly meets all five parts: it specifies what to improve (client satisfaction), provides a numeric target (10%), links to a realistic outcome, and sets a clear deadline (within six months). The other options are too vague or lack a concrete target or timeframe: general statements like improving service quality, hiring more staff, or reducing wait times don’t specify exact numbers or deadlines, or tie directly to client outcomes.

SMART goals in a Service Improvement Plan must be Specific, Measurable, Achievable, Realistic, and Time-bound. The statement Increase client satisfaction by 10% within six months clearly meets all five parts: it specifies what to improve (client satisfaction), provides a numeric target (10%), links to a realistic outcome, and sets a clear deadline (within six months). The other options are too vague or lack a concrete target or timeframe: general statements like improving service quality, hiring more staff, or reducing wait times don’t specify exact numbers or deadlines, or tie directly to client outcomes.

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